Returns & Exchanges

At Dermave, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, you can return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all safety seals are intact for non-defective returns.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the return, we will process your refund to your original payment method within 5-7 business days.